1.Service system

There is a service system about technical advisory services, failure receiving services, product maintenance services. Tracking service is provided through the consultation system. 

BLIY service is based on "agents" and "customer service department", a dual service centers, which provides customers with services targeted at different levels. End-user can get service through following ways. 

Please contact your local dealer first in order to obtain localized rapid response. If you do not contact the dealer, please let us know your product's serial number and its purchase region so that we can help you to find a dealer. If you have contacted them and are not satisfied with the service, please let us know we will help to coordinate and solve the problem.

To provide fast and efficient after-sales service for you, please prepare the following information before dial service hotline or contact the aftermarket mails:

          ★Product serial number (accessed via WEB interface management, case barcode, certificate / warranty card bar codes, bar codes and other ways to get the box);

          ★Network topology (the actual networking, our products including peripheral equipment);

          ★Product configuration file (WEB function configuration and CLI command line configuration);

2.Sales service process

When your network anomalies, please contact your local dealer directly. You can also contact the agent, if still cnanot solve the problem, please contact BLIY customer service center and we will be happy to serve you.

Agents engineer, BLIY engineers preliminary investigation, whether because BLIY product exception cause, can refer to the official "support services" - "Frequently Asked Questions" section. According to our empirical analysis engineers deal with failure, the problem is most of the fault by the client, LAN, cable, optical modules, fiber jumpers, diskless servers, diskless software, network management billing system and other causes.

Preliminary investigation failed to solve the problem, through remote assistance, view the software configuration. Conditions permit, you can perform restore the factory configuration, reconfiguration related functions and other operations. According to our empirical analysis engineers deal with failure, partial failure is misconfiguration by the user, due to misuse.

If the problem is still not solved, it may due to hardware problems caused by the agents perform insert the product "aftermarket repair / replacement maintenance process." Before maintenance please read the "service" policy so you can better understand our service contents and terms of service.

3.Sale and repair / replacement maintenance process

Through official agents "Service Support" - "service Single download" section, download "BLIY product service alone," and described with reference to fill fill each sent to the after-sales service department mailbox:szbliy@szbliy.com. For not fill a single service or incomplete, unauthorized repair parts will be sent directly to the Company, can not lead to timely maintenance, the responsibility borne by the dealer.

After-sales staff will be within one business day to review your "service list", after you receive the sale mailbox "consent Depot detected" message, you can contact our Department of Commerce shipped to a service center.

For product replacement period, and in accordance with the terms of service replacement, three working days after receipt of the equipment to the service center to replace the new products you issue your actual date of receipt and logistics restricted location may vary different. While service center will repair parts after inspection and maintenance is completed, the "Return of the single track" after the scan in the form of e-mail sent to your mailbox, giving you a complete feedback.

For product replacement period, the replacement does not meet the terms of service, three working days after receipt of the equipment service center will contact you to communicate the cost of replacement or paid service. After the agreed fee, please reply to the confirmation e-mail. Charge replacement product, service center will issue you a new replacement product within 3 working days after receipt of the message; paid maintenance products, service centers will be issued to you within 10 working days after receiving the e-mail the repaired product.

For product replacement period, in principle, requires agents returned to the manufacturer after the failed member, Division I and then arrange delivery. Exceptional circumstances in order to protect the normal business customers, need our advance replacement, the service center working days after a review of your "service list" issued to replace your new product. After you receive a replacement member within three working days, will replace the defective unit is sent back down to our service center. If the repair parts in inspection and maintenance process, found damage not covered by "shifting the terms of service", our company will recover the associated maintenance costs. After the service center will repair parts inspection and maintenance is completed, the "Return of the single track" after the scan in the form of e-mail sent to your mailbox, giving you a complete feedback.

For product warranty period, and in line with "free maintenance program", the service center will repair the product for free and replace the faulty parts, and within 10 working days after receiving the repair parts to send you the repaired product.

The warranty period for the product, but does not meet the "free repair program", and three working days after receipt of the equipment service center will contact you to communicate paid service charges. After the agreed fee, please reply to the confirmation e-mail, service and repair center will be issued to you after the products within 10 working days after receiving the message.

For the products out of period of warranty until the product discontinued, we are responsible for the product's life-long maintenance service. Within three days after receving, service center will contact you about service charges. Please reply the email by confirming the charges; our service and repair center will be issued to you after the products within 10 working days after receiving the confirmation email.

BLIY reserves the final right to explain and amend the terms.